OUR ACTIVITY
▪The TABITABIYA website (www.tabitabiya.com) is hosted by WIX and is the property of TABITABIYA. The images and texts published on this site are the exclusive property of TABITABIYA and may in no case be downloaded, distributed, stored, recorded, reused, retransmitted, modified or anything else without the prior written authorization of the publisher of the site. Similarly, any reproduction, in whole or in part, is prohibited without the express prior authorization of the owner. TABITABIYA is a website dedicated to the sale of various Japanese products. This site, as well as its contract of general conditions of sale, is governed by Japanese law and only Japanese courts have jurisdiction for any dispute or dispute.

PREAMBLE
▪The general conditions of sale described below are concluded, on the one hand between TABITABIYA and, on the other hand, any person making an online purchase via the TABITABIYA website. TABITABIYA reserves the right to modify these general conditions of sale at any time. The applicable conditions are those in force on the site at the time you place your order. Any order placed implies acceptance of these general conditions of sale, prices and descriptions of the products available in effect at the time you place your order.

▪You declare that you have read our terms of payment and our general terms and conditions before placing your order. Any order placed therefore implies acceptance by you of these terms of payment and general terms and conditions.

▪TABITABIYA is not responsible for the non-execution or poor execution of the contract which would be attributable either to the consumer, or to the insurmountable and unforeseeable fact of a third party to the contract or to a case of force majeure.

PRICES
▪The prices are indicated in Japanese yen and do not include the shipping costs which will be indicated to you during the summary of your basket your order and before the finalization of your purchase. We reserve the right to change our prices at any time. The applicable prices are those in effect on the date you place your order. This is why you must keep your order receipt, which you will need in the event of an exchange or return of a product.

ORDERS
▪Orders are in euros and can only be made online via our website by VISA, MASTERCARD or AMERICAN EXPRESS credit card only. The confirmation of your order is confirmed to you by email within 24 hours.

▪As soon as your payment is accepted by STRIPE's secure payment service, the order is taken into account and it will be prepared and shipped as quickly as possible. In the event that the bank payment centers concerned have refused to give their agreement, the order will be automatically canceled and the customer notified by e-mail.

▪We process your orders Monday through Friday, excluding Japanese public holidays and our summer holidays. Shipments are made as soon as possible (two to three working days) after acceptance of your payment. IMPORTANT: In periods of end-of-year celebrations or a large influx of orders, count on a longer delay. If this turns out to be the case, we will notify you immediately by email. Thank you for your understanding.

▪If you want information or clarification on our products that are not listed in their description on our site, it is best to contact us before your order through our contact page, at: contact@tabitabiya.com

▪ If, at the time of your order, the desired items are no longer available or are no longer manufactured, TABITABIYA cannot be held liable. This will also be the case in the event of a delay in delivery due to a shortage of stock.

SHIPPING AND DELIVERIES

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SHIPPING

The resumption of mail delivery and international parcel delivery from Japan, since the events of recent years, has very different delivery parameters depending on the country of destination.

If you want to know any updates for your country, please refer to your local post office or Japan Post News and search for your destination from the list provided there.
https://www.post.japanpost.jp/int/information/overview_en.html

 

TABITABIYA does not ship to the UK and Germany.

DELIVERIES


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When TABITABIYA works with the  JAPAN POST.


▪All packages will be shipped via Japan Post International Service. Depending on the nature of the products ordered, the order is sent either in envelopes or by parcel. All orders up to a maximum weight of 2 kilos and maximum dimensions of 90cm in total will be shipped by Japan Post Small Packet service which offers lower shipping costs. All orders over this weight and measurement will be shipped through Japan Post's International Parcels Post service. Both of these systems give you access to a tracking number and insurance, as explained in the paragraph below.
 

The shipping fees for shipments up to 2kgs and 90cm in total dimension by the Small packet service are:

~500 g: 1690 yen or approximately 11 euros

from 501 gr to 700 gr: 2050 yen or approximately 14 euros from

701 gr to 1000 gr: 2590 yen or approximately 17 euros

from 1001 gr to 1200 gr: 2950 yen or approximately 19 euros

from 1201 gr to 1500 gr: 3490 yen or approximately 23 euros

from 1501 gr to 1700 gr: 3850 yen or approximately 25 euros

from 1701 gr to 2000 gr: 4390 yen or approximately 28 euros

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The shipping fees for shipments over 2kg by the International Parcel Post service are:

from 2000 gr to 3000 gr: 6000 yen or approximately 39 euros

from 3001 gr to 4000 gr: 8150 yen or approximately 52 euros from

4001 gr to 5000 gr: 10,300 yen or approximately 66 euros

from 5001 gr to 6000 gr: 12450 yen or approximately 80 euros

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FOR DELIVERIES WITHIN JAPAN:

flat rate: 600 yen

all parcels will be shipped via Kuroneko Yamato

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▪ For parcels delivered by Japan Post, working with Japan Post should allow you: - the reception of your order within 6 to 10 working days, at least, from the day of shipment. These data represent the average times indicated by the Japanese post office and are therefore communicated to you here for information purposes only. TABITABIYA cannot be held liable if these deadlines are exceeded. - The follow-up of your parcel by Internet will be done thanks to the tracking number that we will communicate to you. An email will be sent to you to let you know when your parcel was shipped to you by us. This email will also inform you of the Japan Post tracking number which will allow you to track the delivery of your order on the Japan Post website (in English). It is imperative that you keep it until the final delivery of your order. - Insurance up to 6000 yen in case of loss or theft of the package. TABITABIYA disclaims all liability in the event of loss of your parcel by the Japanese or French post.



 

▪Your order can only be delivered to you against your signature. In case of absence, a transit advice note will be delivered to your mailbox informing you of the delivery of your parcel and the nearest post office where you can collect it. The possible costs of new presentations will also be at your expense.



 

▪Your parcel will be sent to you at the delivery address that you will have indicated to us on the online order form on our site. This delivery address may be different from your billing address. However, in order to guarantee the correct delivery of your order, you absolutely must provide us with an exact delivery address. In the event that the address provided proves to be incorrect or incomplete, TABITABIYA declines all responsibility concerning the non-possibility of delivering your parcel and no reimbursement costs may be claimed by the customer.



 

▪Be aware that your country of residence may add import charges and VAT or other taxes to an item. As an importer of the product(s) concerned, these additional costs that may be required of you are solely your responsibility and TABITABIYA  is not responsible for these additional charges.  You will need to check these with your local authorities, especially if you are in European countries you may need to pay VAT or other taxes which are not included in our prices. All applicable taxes and customs duties will be paid by you at the time of delivery of the order .  As a customer, you therefore agree to pay all taxes due on the importation of products, customs duties, value added tax, and all other taxes due under the laws of the country in which your order is received. TABITABIYA cannot be held responsible for the failure to pay the taxes for which you are liable. In the event that, as a customer, you refuse to pay these import charges and (or) VAT to which you are liable,  no reimbursement of your order can be demanded by you from TABITABIYA.

TABITABIYA is not required to inform you of the existence and amount of customs duties in force in your country. TABITABIYA therefore declines all responsibility with regard to the various formalities and customs taxes that may be required by each government of the countries of destination of the orders.

TABITABIYA has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. It is therefore up to you to contact your local customs office for more information. When customs clearance procedures are required, they may cause delays beyond the usual delivery times which cannot in any way engage the responsibility of TABITABIYA.



 

▪At the time of delivery of your parcel, it is your responsibility to check the condition of the products it contains and that it has not suffered any damage during transport. TABITABIYA therefore declines all responsibility for any damage resulting solely from the transport of goods by LA POSTE and cannot, in fact, proceed to the exchange of an item damaged during transport if you have accepted it in its damaged condition and no reimbursement costs may be claimed by you. Compensation for this type of transport damage is being provided for and regulated by national legislation and international conventions, you must, in the event of a claim, address it directly to the carrier as soon as possible in order to be able to be compensated

 

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▪If your parcel has still not been delivered to you within thirty days for parcels weighing less than two kilos, and this without any case of force majeure or fortuitous event, natural disaster, interruption of the mail service happening in your country , incorrect delivery address or any other unforeseeable cause cannot be attributed, we will consider that we are unable to deliver your parcel to you. We will cancel your order and refund any payments made by you within thirty days from the date of cancellation of the order.
But if your parcel, on the tracking site of your postal service, is indicated as "delivered" but you have not received it, Tabitabiya is sorry but, in this case, it is to  you, the buyer, to take the steps for reimbursement with your postal service. We will therefore not be able to reimburse you in these cases since it is up to you to obtain reimbursement from the postal service.
If your parcel is held up at your post office, the post office is responsible for informing you and leaving you a delivery notice. But, it happens that this is not done. Tabitabiya also tries to follow the delivery of orders as closely as possible and we try as much as possible to warn you when this is the case. But, if despite the messages from us, you do not pick up your package on time, be aware that it will be sent back to Japan and you cannot demand any refund of your order.



 

▪TABITABIYA cannot be held responsible in the event of a service interruption, partial or total strike at postal sorting centers and the various means of mail delivery in the country where the parcel is to be sent. TABITABIYA also declines all responsibility in the event of natural disasters or cases of force majeure or fortuitous events such as, in particular, a pandemic, war, riot, fire, strikes, accidents and the impossibility of being supplied, making the delivery of the package impossible. No refund of payment may be requested by the buyer. TABITABIYA will also, in any event, be released from all liability in the event of non-performance by yourself of one or more of your obligations (payment of the price, accuracy of the information communicated by the customer such as the address of delivery ...)


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SHIPPING FEES
▪The prices displayed on the product pages do not include shipping fees. Shipping fees will be added to the prices indicated when finalizing your order. They will be entirely your responsibility. Shipping fees are calculated according to the number of items, their weight, their volume and the country of destination. They include packaging and postage.

WITHDRAWAL, COMPLAINT AND RETURN OF PRODUCTS

▪As a buyer, you have a period of 14 full days from the reception of your order to exercise your right of withdrawal. You must absolutely notify us by email. The exercise of this option will not entail any penalty for you.Returns of the products concerned will be made in their original condition and their original complete packaging (packaging, accessories, instructions) within a limit of 14  working days following the date of reception of the package by the recipient. Your responsibility is engaged and if the returned items are not in their original condition, any damage suffered by the products may be such as to defeat the right of withdrawal. In addition, the return shipping costs will be entirely your responsibility. Products returned postage due or cash on delivery will be refused. The refund of the order after withdrawal will be made within 14 days of the date on which the customer exercised his right of withdrawal and by the same means of payment as that used when placing the order. The refund of the order cannot include the refund of taxes that the customs authorities of your country may require of you. It is up to you to request reimbursement of these taxes and customs fees directly from the customs authorities of your country. Any product not returned at the end of the withdrawal period of 14 working days after the date of receipt, will be deemed to comply with the order and accepted by the buyer.
 
▪All parcels are carefully checked by us before shipping. However, if the products delivered do not comply with the request, have an apparent defect or the size is not suitable, the buyer may within 14 full days from the date of delivery, return them to TABITABIYA . Upon reception and verification of the non-conformity or apparent defect, TABITABIYA will replace, as far as possible, the defective product. If, in the event of replacement or exchange desired, the requested item is no longer available or no longer manufactured, TABITABIYA will re-credit the buyer of the product in question and its liability cannot be engaged.
 
▪The products travel at the recipient's risk and peril. It is your responsibility when reivinging your parcel to ensure that no damage has been suffered during transport. In the event of a delivery claim, the customer must directly address a complaint on the delivery note to the carrier in order to be compensated by this same carrier. TABITABIYA declines all responsibility for damage resulting solely from the carrier of the goods.

PHOTOS, DESCRIPTIONS, ERRORS AND LIMITATION OF LIABILITY
▪We do our best to present you with the best possible photos and descriptions of our products. However, the photos cannot reproduce an entirely faithful image. This is why the photos, descriptions of the product pages, prices, etc. are given for information only and are in no way contractual. TABITABIYA cannot be held liable in the event of substantial differences between the presentation photos on our site, texts and illustrations and the items ordered.

▪TABITABIYA strives to ensure the accuracy of the information presented on the site. Any errors that may have been introduced are fortuitous and are rectified as soon as possible. TABITABIYA cannot be held liable for simple errors or omissions which may have persisted despite all the precautions taken in the presentation of the products. The same applies to any modifications to the products decided by the manufacturers.

▪Links to third-party sites The www.tabitabiya.com site presents links directing users to websites managed by third parties. As these sites are not managed by TABITABIYA, we cannot be held responsible for the quality of their content or any difficulties that the Internet user may encounter in accessing them.

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PRIVACY
▪To view our privacy policy, click here :
https://www.tabitabiya.com/en/protection-et-vie-privee

COOKIES
▪To view our use of cookies, click here :
https://www.tabitabiya.com/en/cookies